Shipping & Returns
Wool-Tyme’s goal has always been to provide quality yarns and accessories to our online customers at a reasonable shipping rate. However, due to a dramatic rise in costs charged by Canada Post, we’ve been forced to increase our shipping charges on orders for both Canadian and US customers. International customers (countries outside Canada/USA) will continue to be emailed after placing their orders and given shipping options. Please familiarize yourself with our Shipping and Handling rates below before placing your order.
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VALUE OF ORDER (before tax) |
SHIPPING CHARGE** |
METHOD OF SHIPPING |
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up to $49.99 |
$10.99 1 |
Canada Post Expedited Service |
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from $50.00 up to $74.99 |
$11.99 1 |
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from $75.00 up to $149.99 |
$12.99 1 |
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$150.00 and over |
Free 1 (excludes sale yarns and gift certificates) |
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1. There will be a shipping surcharge for ALL deliveries through Air Stage Offices. Click here for the Canada Post Air Stage Offices List.
2. "Pick Up at Store" options: Both telephone and on-line orders can be picked up at the store. All orders must be prepaid. All orders are filled on a "first-come, first-served" basis. You will receive two emails; one confirming your order, and one to tell you your order is ready to pick up. Please wait until you've received the second email before coming into the store to collect it. To select Pick Up at Store, you must first complete the full shipping address details in order to properly identify the order information. When you reach the Shipping page in the checkout process, you will then be able to select Pick Up at Store, or shipping via Canada Post. |
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CANADA - BC/AB/SK/MB/NB/NS/PE
1. There will be a shipping surcharge for ALL deliveries through Air Stage Offices. Click here for the Canada Post Air Stage Offices List.
CANADA - Newfoundland & Labrador, NWT/YK/NU
1. There will be a shipping surcharge for ALL deliveries through Air Stage Offices. Click here for the Canada Post Air Stage Offices List.
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VALUE OF ORDER |
SHIPPING CHARGE** |
METHOD OF SHIPPING |
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up to $24.99 |
$10.99 |
SMALL PACKET — 6 to 12 business days between major centres; no tracking number & no insurance* Maximum weight 1 kg (2.2 lb.) including packaging. Packaging is approx. 100 g (0.2 lb). |
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$25.00 to $49.99 |
$12.99 |
SMALL PACKET — 6 to 12 business days between major centres; no tracking number & no insurance* Maximum weight 1 kg (2.2 lb.) including packaging. Packaging is approx. 100 g (0.2 lb). |
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up to $49.99 |
$16.99 |
USA PARCEL WITH TRACKING — 4 to 8 business days between major centres; tracking number & insurance* |
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from $50.00 to $99.99 |
$20.99 |
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from $100.00 to $124.99 |
$22.99 |
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from $125.00 to $199.99 |
$26.99 |
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$200.00 and over |
FREE (excludes sale yarns) |
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Wool-Tyme will e-mail you the Shipping and Handling options. Minimum charge is CA$10.00. |
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** Shipping charges are based on the value of the parcel being shipped NOT on the total of the order at the time the order was submitted. Any changes to the order or split shipments that change the value of the parcel to a different "Value of Order" bracket, will be charged the Shipping & Handling charge for the value of the parcel at the time of shipment.
NOTE FOR ORDERS SHIPPED OUTSIDE OF CANADA: Wool-Tyme is not responsible for any tariffs, taxes, duties, or other charges incurred at the destination country.
SHIPPING FOR ORDERS WITH SALE YARN: The maximum Shipping and Handling charge will be added to orders of sale yarn that fall into the Free Shipping and Handling category. If the order is part regular merchandise and part sale yarns and the order is over the free shipping amount but the regular priced merchandise is below this threshold, the maximum Shipping and Handling charge will be added. If there is sufficient regular priced merchandise to qualify for free shipping, any sale yarns included in the order will also be shipped for free.
INTERNET RETURN POLICY
All Yarn: If the colour is not what you expected from the colour samples on your monitor, return the yarn immediately for refund or to exchange for another colour. Our standard Shipping & Handling charges apply to any exchanges being shipped out.
You have 4 months from the date of purchase to return any unused balls that are still in good condition.
ALL returns must be clearly marked with "RETURN" on the outside of the parcel. Failure to do so will result in any Customs Duties we are charged being deducted from your refund.
Other: There is no return on needles, patterns, books, notions, or sale items.
