Shipping & Returns
Wool-Tyme’s Shipping Updates as of October 14, 2025
The CUPW made the announcement this past weekend that they would be moving to rotating strike actions. Canada Post has informed us that packages will begin being picked up at our store on Wednesday, October 15. They are also not guaranteeing on-time delivery services at this time; they will notify us when this changes.
At this time, we will continue to honour our $150 (of regular priced items) free shipping in Canada using the carrier option with the most appropriate rate.
We are now offering local delivery through Trexity. If your address is 50km or less from the store, it should appear as an option under shipping method
For international shoppers, Canada Post is once again available. Note that any duties/tariffs will need to be prepaid.
Shipping through other postal/delivery services at this time may be delayed as these companies deal with an increased demand on their services.
We appreciate your continued support, and patience, as we navigate these shipping issues.
Order Processing Time
We aim to process all orders within 2–3 business days. If you haven’t received a shipping confirmation within this time, please check your email, junk, or spam folders. We may be waiting for additional information from you.
Canada Post parcels are picked up daily Monday through Friday. Purolator is collected 2 times per week.
Once your order has left our store, we are not responsible for shipping delays due to weather, postal delays, or customs issues. If you believe your tracked package may be lost, contact us—we’ll do our best to help you navigate your chosen postal carrier's tracking system.
If you selected an untracked shipping option, we regret that we’re unable to help locate lost packages.
Online Return Policy
Regular-Priced Yarn:
If the colour you received is not what you expected based on your monitor, you may return it immediately for a refund or an exchange. Standard Shipping & Handling charges apply to any exchanges being sent out.
You have four months from the date of purchase to return any unused regular priced yarn in resalable condition. There is no return on needles, patterns, books, notions, or sale items.
All returns must be clearly marked with “RETURN” on the outside of the parcel. Any Customs Duties charged to us due to unclear labeling will be deducted from your refund.
Other Items:
If there’s a quality issue with an item you received, please contact us at orders@wool-tyme.com